Kellaway Building Supplies Ltd

For both the DIY customer and the trade professional, Kellaway Building Supplies prides itself on being the first choice for service. With knowledgeable and friendly staff, we are proud of our reputation for providing a dedicated service to meet customer needs, a major benefit of being an independent builders merchant.

With over 9000 product lines available, all our branches offer a wide range of competitively priced materials, including plasterboard and plaster, timber, insulation, plumbing, tools, paint, ironmongery, heavyside building materials, landscaping and garden products plus much, much more.

We are the largest independent builders merchant in our home city of Bristol, expanding in more recent years, we now have 8 branches serving Bristol, South Gloucestershire, North Somerset, Gloucestershire and Wiltshire.

At the end of 2006, we won our first national award for Best Customer Service by a Builder's Merchant at the Builder's Merchants Awards For Excellence repeated in 2007 by being a runner up. We are very keen to keep our unique relationship with our customers the way it is, and enhance this as we grow.

OUR CUSTOMER SERVICE
As a company delivering a dedicated standard of service, we offer a number of facilities which, when combined, make up an attractive package.

* Friendly service from our well trained, experienced and knowledgeable staff - a number of whom have been with the company for many years
* Sound advice, whether you are an experienced builder or a do-it-yourself customer
* Competitive pricing
* A fleet of over 20 delivery vehicles, including a crane off-load facility with the ability to reach all kinds of locations.
* Fast and efficient service
* Credit facilities available

Building and do-it-yourself products in stock, or available by special order.

COLLECTION
Our branches vary in size and each operate slightly differently. For collection items, please ask a member of staff for assistance prior to loading your vehicle. Some branches operate a ticket system where the yard staff will issue you with a ticket and help load your vehicle.

This then leaves you free to browse the shop and take your ticket to the trade counter, which speeds up your service time.

If you’re after a product that isn’t in stock at a particular branch, we can locate it from another or order it in. Once located, you may prefer to collect it from another branch, or we can arrange delivery (subject to a delivery charge).

DELIVERY
We offer a delivery service capable of getting to most building sites – including those with difficult access – please advise us of any special access requirements when ordering.

When you place delivery order, we’ll ask when and where you require delivery and we’ll often offer advice and additional handy products you may have missed. We don’t do the hard sell however, we’re just here to help. We understand that 'time is money' in the building industry, which is why we’ll do our best to assist.

Our driver will call you prior to his delivery drop, and you can reiterate any specific delivery access requirements.

ACCOUNTS
We offer a cash and credit account facility to trade customers.

This consists of benefits such as
Cash Accounts
Save time
You or your staff can collect or order for delivery on your credit account, saving time for a speedy check out.
Secure
You can set up a reference or a password for each job that our trade counter staff will ask for, prior to booking out stock.

Credit Accounts
Save money
Pre agreed credit limit subject to references and credit scoring checks
Credit for 30 days – no interest is payable during this time

Save time
You or your staff can collect or order for delivery on your credit account, saving time for a speedy check out.

Secure
You can set up a reference or a password for each job that our trade counter staff will ask for, prior to booking out stock.

Priority information
We will send priority information on events, competitions and special offers in with your monthly statement.

Quotations

One of our Sales Representatives will discuss your needs and will complete a quotation based on your requirements. Your quotation will offer you preferential pricing of goods to purchase on your account.

DIY Customers
At Kellaway, we really appreciate our DIY customers and are ready and happy to help.

As a builders merchant, you could be forgiven for thinking that we just serve the trade market. Not so at Kellaway. A large proportion of our business is achieved serving the DIY market. Our branches are geared up for both types of customers. They offer a friendly and helpful environment.