The Garden Furniture Centre Ltd

An Absolutely shambolic company to deal with.
Placed an order on the 5th March in good time for the Easter Weekend and I was advised the order would be delivered in 14days but expect 21days in peak periods. I gave it 21days and rang them, in fact I emailed them at 14days but got no reply. I was told that this bench is stock and you should have it, I will action this now and you will get a confirmation. Nothing! I then rang the next week and spoke to a Director (Jon), Leave it with me sir I will make sure its sorted. Nothing! I called again on the Thursday, before good Friday, Sorry we are now out of stock. I asked for the director to make it right NOT just refund me! I got a refund notification in PayPal! I had to call the director to find out what had happened. I am now left with no furniture and no way of sorting it before Good Friday. If I was told on the Monday, I could have sorted something. The thing is there was no need as I made the contact and I gave them every opportunity to resolve in good time. To be told that “my backs against the wall”, is not acceptable, your back is against the wall because you put it there. In the grand scale of things this is a 1st world issue but, to be fair so is buying garden furniture. I’m just glad that it wasn’t a larger order as I wouldn’t trust them holding onto my money based on my experience. Today is Tuesday at 12pm, and still no further call from Jon, hence why I am putting up this review. To summarise, a pretty basic order and a pretty basic issue made really frustrating. To be honest I couldn’t of given them any further help to make this right.