Best Cellars (NW) Ltd

Unfortunately adding another negative review to the other one already on here. Can only recommend that anyone after a basement conversion avoid this company at all costs! Substandard work, uses the cheapest of materials and will do anything to cut corners at every stage! We asked this company to stop work after the basement was plaster boarded as couldn’t deal with their lack of professionalism and shoddy work any longer. The owner and director of the company Roy Nesbitt refuses to take calls, answer messages or emails and even letters addressed to him at his home address and his accountants address. This company is the blueprint of how not to run your business and treat your clients!

My experience with best cellars was less than successful. Inadequate unsafe electrical works, inadequate sized back up pump that has been replaced at my cost as Roy will not answer calls and the 10 year warranty is not worth a jot. A non return valve was not fitted which meant the tank kept refilling with the water already pumped out, there was only 1 cleaning trap installed for a huge cellar, 3 more have now been installed at my cost. In essence the works cost over £12,000 initially, further costs have been £2,000 to rectify the faults with a reputable company, who we now use for yearly service as Roy will not uphold the 10 year warranty or yearly service. Do not use this company.