Concept Building Solutions Croydon

Insurance Claims Management & Building Repairs

Concepts Missions Statement
‘To best serve policyholders in their time of need through exemplary customer service and high quality workmanship’.

What Do Concept Do?
Concept’s Local Area Managers, survey the insurance related property damage and provide a detailed report of their findings to the policyholders insurance company. This report will include the reasons for the damage (The Claim) and will also contain a schedule of recommended repairs, including the financial costs for Concept to undertake these works to completion.

The Area Manager will then negotiate and agree the reinstatement work with the insurer or their representative, Once authorised they will project manage the reinstatement works, utilising their local qualified vetted tradesmen to ensure the property is return to its previous condition.

Concept Building Solutions provide a complete service to the general public and in turn industry professionals, who have made or are about to make an Insurance Claim, following damage to their property.

Why Choose Concept Building Solutions?
Our clients choose us for a variety of reasons but efficiency & transparency are what make our service stand out from the crowd. We will attend site within 48 hours and ‘get the ball rolling’ on an insurance claim. We include the policyholders and their advisors in each and every stage of the claims process.

Clients have a single point of contact (Concept Area Manager) during the claims process to ensure fluid and clear communication lines, who in turn offer expert advice on the best way to present a claim to the insurer.

Our local area manager are Appointed Representatives of a Directly Authorised FCA (Financial Conduct Authority) and this permits them to handle and negotiate insurance claims.

Service Benefits

• Concept will deal with every aspect of a claim from the outset, this involves administration, contact with insurance companies and Loss Adjusters through to appointing contractors and project managing all works through to completion.
• All repair work are started 48 hours from receiving authorisation from the insurer.
• Concept use local qualified/time served vetted tradesmen.
• Concept invoice the insurer directly so no cash outlay to you/the client (expect policy excess)
• Customer satisfaction assurance – no claim is closed or paid until such time as a customer is truly satisfied and have returned a completed satisfaction note.
• A professional, reliable service provided by Local Area Managers hold a wealth of knowledge and experience in the insurance claims management and building industry.

How Can Concept Help Policyholders Out Of the Insurance Claims Maze

• Concept aim to ensure all parties are treated fairly when negotiating a settlement.
• Our vast experience means that we present a claim expertly to insurers to obtain quick authorisation, where possible.
• Our local managers will safeguard policyholder interests as we understand insurer requirements and policy additions and exclusions
• Concept deal with a wide range of claims from, basic decorating jobs to large complex full house fires and floods on a regular basis
• Our report and schedules are very detailed, we break down costs for all items individually ensuring full transparency and reduced claim lifecycle to assist in removing the stress and inconvenience to the policyholder.
• Concept undertake all emergency works, drying works and building works to ensure a complete solution.

What the Policyholders experiences

• Policyholders experience loss through fire, flooding, criminal damage etc.
• Policyholders call their Insurer, the Insurer will ask policyholder for quotes.
• Policyholders call Concept Building Solutions

What Concept Building Solutions Will Do

• Concept Building Solutions appoint a Local Area Manager to survey the property.
• The Area Manager visits the policyholder’s property to survey the reported damage.
• Then prepares a detailed report and building schedule and forwards it to insurers.
• Concept agree the value of the reinstatement works and meet with any appointed loss adjusters if necessary.
• Upon authorisation, Concept carry out repairs & project manage all works
• Once reinstatement work is complete & the policyholder signs a satisfaction note Concept invoice the insurer.

Concept Building Solutions also undertake non-insurance related work such as Renovations, Kitchen and Bathroom fitting, Extensions, and General Building Projects.