Compass Pools UK

Penny and Mike have just finished installing our new swimming pool. They were incredibly efficient, highly skilled, professional and a pleasure to work with from initial enquiry to the pool being handed over. Penny works incredibly hard responding exceptionally quickly to any questions, provide info for planners and clearly sets out options and costs. The build time was astonishing, taking only two weeks for the entire excavation, removal of soil, installation (pool, automatic cover, coping stones & plant room) as well as full training. We couldn’t be happier with the workmanship and the end result. We would not hesitate to recommend them to anyone in the future. Thank you so much, James and Gemma

Unbelievably fantastic installation. Having such a good team who were there every day and literally did everything made such a big difference.
Hats off to Penny, Mike and Scott - great job, great people
Thank you

If you are considering a Compass Pool, I cannot recommend these guys enough. There were never any pushy sales tactics and Penny has been so honest and helpful throughout the entire process. Patiently answering all our many questions and helping us with our planning and landscaping queries.

Rather bravely we were undergoing major renovation work to our house at the same time as installing the pool. Penny and her team had the patience of Saints and manoeuvred the whole project around scaffolding, tradesmen and tricky, changeable schedules.

Our property is located down a narrow lane with difficult access but this was no problem for Penny, Mike, Scott and the rest of the team. Everything was craned over from the road with great care and precision. Just 10 days later we were swimming in the pool!

Our pool was installed in September 2021 and we are so pleased with it. We may have missed the summer but you can’t beat swimming under the stars at night and the pool is so comfortably heated that we have been using it throughout the winter months too. A fun family Christmas Day and New Years Day swim was a must. Looking forward to this summer to use the pool for cooling down rather than warming up!

We have the 11x4m sloping bottom XL Trainer which is the perfect length to be able to swim for exercise. Plenty of room for all the kids plus inflatables. The little ledge all around the pool is really handy for the kids to rest on in the deep end and easily get in and out of the pool (as they do a thousand times) and the top steps are just the right size for lounging on too.

It’s been a few months now and the novelty of having a beautiful pool outside is not even close to wearing off yet. The after sales care is as exceptional as when they were here on site. An almost instant response from Penny to the odd maintenance query and even popping round the very next day to check on something for us.

Polite, efficient and meticulous, would 100% recommend both the pool and the team at Waterstream.

The Dines family

Penny, Mike and Scott worked extremely hard and efficiently to get the pool completed on time. Obviously problems arose and they responded calmly and competently. Moreover they extended their expertise to give some ideas for tricky landscaping. Our boys tested the pool this morning on a chilly April day and the pool has warmed up beautifully. We adore the size, colour and the coping stones were beautifully laid by Mike. Thank you it’s gorgeous!

What can I say about Penny, Mike and Scott and my overall experience with Compass Pools UK?

First of all, aside from buying my home, adding a pool is the biggest single investment I’m ever likely to make. To make that decision took a LOT of research through several pool companies. I explored liner, concrete/tile and one-piece pool options, weighing up the pros and cons of each method of building as well as those of the builders themselves. It was through this evaluation process that Penny and Compass Pools stood head and shoulders above the competition.

From a build perspective, the one-piece pool from Compass has many advantages over the alternatives. It is robust, long-lasting, comes with a long structural warranty backed by a reputable and financially strong organisation, it has lower maintenance needs, uses less chemicals than the alternatives, the project lead time was advantageous, and the project build time blew the others away (2 weeks from breaking ground to swimming).

Then there were the personal interactions. I had a LOT of questions. Penny was professional, patient, flexible and guided me through the buying process with zero pressure. It was much appreciated and that personable approach followed through post-contract.

During the build, Mike, Penny and Scott formed a formidable team. Watching them operate from day to day was like a well oiled machine. The expert co-ordination of multiple deliveries of equipment, materials, aggregate and more, by Penny was incredible to witness. Mike’s mastery of a massive excavator was a sight to behold and seeing Scott keeping up with Mike’s excavations with a 6 tonne Dumper as he moved the spoils to their departure point was first class. When something went wrong, and it did (we couldn’t get the lorry carrying the pool into our road), there was always a Plan B that was instigated without fuss or panic. That calm ownership of the project enabled us to remain confident throughout.

The pool was in the ground on day 4. It was full of water on (calendar) day 7. The heating and filtration was running early in week 2 and the pool, copings, automated cover, LED lights, all looking incredible before the end of week 2. Astonishing. Incredible. Delightful! Today is day 9 and the 'photos below are of the completed pool ready for hard-landscaping by my own contractor.

I have already recommended Compass to neighbors and will continue to do so. I am blown away with the quality of the product, the team’s efficiency, attention to detail, the service and the relationships formed. I simply could not be happier with my choice.

If you’re in a similar situation, uncertain of the direction to go, ask for my number and ask me in person. I’ll be more than happy to answer your questions honestly and without reservation.

Compass installed a new pool which looks great. Very happy generally with the way they communicated, answered a multitude of questions and their focus on doing a great job and making everything work perfectly.