Tens of thousands of social housing tenants across Manchester can expect consistent levels of service from their landlords thanks to an agreement.

Some 23 leading registered providers of social housing across the city have signed up to a set of common standards guiding how they look after neighbourhoods, working in partnership with Manchester City Council.

From helping tackle anti-social behaviour and maintaining vacant properties to trimming hedges and monitoring performance and resident satisfaction, the minimum standards are designed to ensure the ongoing improvement of neighbourhoods.


As part of the scheme 'mystery shopper' tenants will be used to help make sure registered providers are meeting their commitments.

The goal is to continually improve services by encouraging registered providers to match the standards set by the best examples.

Councillor Paul Andrews, Executive Member for Neighbourhood Services, said: "This agreement is a clear sign of our commitment to ensuring that tenants receive a consistent, quality service across the city.

"Manchester's registered providers have a very influential role in our neighbourhoods and I welcome this clear demonstration of their willingness to work together with the Council and each other."

(CD/KMcA)