Rok has signed a contract with Inter Partner Assistance - part of AXA Assistance.

Rok anticipates the contract will lead to a significant increase in the volume of 365-Response claims it handles with an expected contract value of £40m over three years.

Rok's 24-hour contact centre in Mansfield will handle the service delivery across the country with the majority of heating, plumbing and electrical repairs being carried out by Rok employed technicians.


Inter Partner Assistance has been offering home and property assistance services in the UK since 1986 and is one of the largest property emergency assistance providers in the financial services market.

Rok's Chief Executive, Garvis Snook, said: "This contract win is a significant success for Rok's Maintenance and Build division and for the Group as a whole. It reinforces Rok's position as number one in the buildings insurance repairs and emergency market and we look forward to continuing to provide services to customers, which are second to none.

"Rok and AXA Assistance have formed a long term strategic partnership to provide a best in class home emergency service. Our ability to provide a nationwide repair network using our own people and the quality of our workmanship made us a natural choice for AXA."

(CD/KMcA)