Underfloor heating is fast becoming a standard solution for UK homes and public buildings. With its lower energy consumption and safe, space-saving invisibility it's easy to see the attraction of this new approach to total comfort.

The only downside is that if you have a system that’s a few years old, or have inherited underfloor heating with a new house purchase it can be difficult to find expert help in sorting out any problems and making sure that all is working as it should.

To solve this problem underfloor heating specialists Timoleon have launched a new inspection, maintenance and commissioning service to be known as Streamline.

Streamline answers a long standing need among operators of warm water underfloor heating systems, as Timoleon Managing Director Darren Trivett explains: "Overall, underfloor heating systems have a well deserved reputation for reliability, but problems can occur. Often these result from poor understanding of how the system should be operated – particularly in terms of control. Many underfloor heating companies provide good after sales service in the early days, but are naturally reluctant to make return calls as the years pass.


"For domestic users, who may be second, or even third generation owners of the system, it can sometimes be fiendishly difficult to identify just whose system it is! The tendency for systems to be supplied through the merchant counter can also make commissioning, or problem solving later in the life of the project much trickier to handle."

Streamline has been set up to deal with precisely this kind of problem. Experienced field personnel, backed by the technical team at Exeter head office, will make house calls, inspect systems, diagnose the problem and put it right there and then where possible. In the few cases where immediate "cure" is not possible the Streamline representative will make detailed recommendations for subsequent action.

Streamline services will initially be available in the south east of England, with other areas of the country being phased in over the course of time.