The free to download app will enable tenants and companies, eligible for Kier's repairs, maintenance and facilities management services on their home or business, to report repairs directly using their smartphone.
With half of all adults in the UK now estimated to use a smartphone, the free Kier Repairs app for smartphones, provides eligible Kier customers with even more choice in how and when they can report responsive repairs. The app, which is currently being piloted to residents of council properties in Harlow, is now being rolled out to all eligible Kier customers and clients across the UK.
Kier has worked closely with Harlow Council and its tenant representatives, as well as Kier facilities managers who are responsible for offices and schools, to develop the app which is easy to use and allows instant and efficient reporting of a repair directly to Kier's local call centre via a simple process.
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Kier's strategic business improvement director, Jackie Ducker, commented: "At Kier we aim to be as accessible to our customers as possible and have developed the Kier Repairs app as an additional, free service working alongside existing methods to make Kier even more accessible and increase choice for our customers. Harlow Council's input into the development and communication process has been key in the app's successful delivery. We look forward to working closely with all our clients to roll this service out to customers across the rest of the country."
The app has been designed to further simplify the repair reporting process and includes a camera function allowing customers to take a picture of the issue they are reporting. This not only helps the customer in accurately describing the issue, but also saves the call centre time in diagnosing how to repair and, on some occasions, they will be able to offer solutions over the phone rather than asking a Kier operative to come out. This process also helps break down some language barriers for tenants who may find it difficult to converse over the telephone.
Furthermore, the app allows customers to report repairs at a time convenient to them rather than restricted to call centre opening times. Repairs can also be reported on behalf of customers who themselves do no own a smartphone – for example, the relatives of elderly residents.
(CD/GK)
