E.ON has announced that residents in Leicester can now pop in for face to face energy advice, thanks to the launch of its new customer service hub on the city's high street.

The energy company launched its 'Open House' with an Open House Party in Highcross Shopping Centre on Thursday 1 August.

This is the second Open House in the UK, following E.ON's successful launch of a store in Nottingham city centre last autumn to help customers who wanted a face to face service.

From choosing the best energy tariff, to advice on saving energy and smart metering, to help with paying bills, the four-strong Open House Team will be on hand at the following times every day to help the people of Leicester:


• Monday to Friday: 9.30am to 8.00pm

• Saturday: 9.00am to 7.00pm

• Sunday: 11.00am to 5.00pm

To celebrate the launch, children attending the Open House Party were kept entertained with a treasure hunt and face painting while adults had the chance to meet the team and be in with a chance of winning tickets for all the family to local tourist attractions.

Anthony Ainsworth, Sales and Marketing Director at E.ON, said: "Our customers have told us they prefer to speak to us face-to-face in a place that's convenient to them. They've spoken and we've listened and Open House is just one of the many ways we're acting on what our customers have asked of us.

"We opened our first Open House in Nottingham last year and since then more than 2,000 people have used it to switch to a better energy deal, with thousands of other customers benefiting from the advice of our helpful staff on such things as energy efficiency and smart metering and even checking if they are entitled to benefits such as Warm Homes Discount."

(CD/IT)