Carillion Services has launched its new Customer Experience Centre, with the aim of driving customer excellence through multi channel contact, back office support and an interactive showcase of its product and services.

Based in the Square, Sheffield, the former NSC Centre which played a key role in Carillion Services has been renamed and transformed into the new Customer Experience Centre which over the next 18 months will be become the 'heart' of Carillion's service businesses supporting the people who use its buildings and estates around the United Kingdom.

Launched to coincide with national Customer Service Week the Customer Experience Centre will not only continue to provide efficient call handling and job tasking for customers, but with an injection of investment and new ideas will see the centre become a showroom for Carillion Services where customers and clients can experience first hand the services and products Carillion offers and the roles they play in a working environment.


Jamie McDonald, Customer Experience Director at Carillion Services who is leading the new transformation commented: "The new Customer Experience Centre is far more than just a contact centre, it will drive service excellence offering customers a highly-skilled, efficient and motivated team that from the end of this year will be open 24 hours a day, 365 days a year.

"This will allow us to provide greater levels of back office and transactional support to our customers, alongside our innovative contact centre work.

"The launch of the Customer Experience Centre is just one component of a new Customer Experience Strategy which also includes the development of a highly outwardly facing engagement model, allowing us to build more robust relationships between our people and our clients."

(CD/IT)