Kier Living Wins 5-Star Customer Satisfaction

Kier Living, part of the Kier Group, has secured a five-star rating in the annual Home Builders Federation (HBF) customer satisfaction survey.

The company was awarded the rating in the 'would you recommend your builder to a friend?' category and achieved a 'yes' rating of more than 90%.

John Anderson, Kier Living executive director, said: "Our team’s commitment to quality and customer service has resulted in Kier Living being awarded an HBF 5* status. We are one of only 15 house builders in the country to be awarded five stars this year. The results are confirmation of the fantastic progress made by all areas of the business in recent years with every team delivering the highest levels of service to all our customers."


Stewart Baseley, executive chairman of the Home Builders Federation, said: "The customer satisfaction survey is an excellent way of measuring the level of customer service house builders achieve. The scheme is an independently monitored survey of the people who really matter to our industry, our customers. To achieve such a high level of customer satisfaction requires commitment from board room to site, and is a fantastic achievement."

(IT/MH)