UK
Ireland
Scotland
London
Construction News
30/10/2018
Fixmart Improves Customer Service With PODFather System
UK supplier of construction products, Fixmart Limited has taken a major step forward in customer service with the implementation of the PODFather System.
The system has been designed to improve the company's productivity, visibility and client communication.
From its extensive warehousing facility in Kent, Fixmart's customer service team will be able schedule and monitor time-critical deliveries for clients to sites across London and the M25 corridor. Improved estimated times of arrival will be communicated to customers when the delivery is en-route with traffic information and delays provided in real-time. The system will also enable Fixmart to evaluate mileage, vehicle weight capacity and to create the most optimal delivery runs within the set time-window requirements of their customers.
Carl Ghinn, Managing Director of Fixmart Limited, said: "Delivering products that are scheduled to arrive at a construction site are often time-critical with tight delivery windows so there are no delays to a particular phase of work. Failure to meet these can result in possible time and cost implications as well as financial penalties. The PODFather system will ensure that we deliver materials to our customers when they need them and also enable us to optimise our route planning to make the most efficient use of the fleet. It is just one of a number of recent initiatives we have undertaken to help our customers save time and money, maintain a competitive advantage and mitigate risk."
Colin McCreadie, Managing Director of PODFather, added: "Effective route planning should sit at the heart of any logistics team to help ensure the best chance of delivering on customer promises. Fixmart has taken PODFather to provide accurate delivery ETAs to their clients and they now know in advance if these are going to hit the required delivery time window. Electronic proof of delivery documents are sent in real-time back to the office and the customer stating the exact time of delivery, who received it, and where it was delivered."
Fixmart offers construction related products including fixings, containment, pipe support, brackets and ductwork.
(CM/MH)
The system has been designed to improve the company's productivity, visibility and client communication.
From its extensive warehousing facility in Kent, Fixmart's customer service team will be able schedule and monitor time-critical deliveries for clients to sites across London and the M25 corridor. Improved estimated times of arrival will be communicated to customers when the delivery is en-route with traffic information and delays provided in real-time. The system will also enable Fixmart to evaluate mileage, vehicle weight capacity and to create the most optimal delivery runs within the set time-window requirements of their customers.
-- Advertisement --
Carl Ghinn, Managing Director of Fixmart Limited, said: "Delivering products that are scheduled to arrive at a construction site are often time-critical with tight delivery windows so there are no delays to a particular phase of work. Failure to meet these can result in possible time and cost implications as well as financial penalties. The PODFather system will ensure that we deliver materials to our customers when they need them and also enable us to optimise our route planning to make the most efficient use of the fleet. It is just one of a number of recent initiatives we have undertaken to help our customers save time and money, maintain a competitive advantage and mitigate risk."
Colin McCreadie, Managing Director of PODFather, added: "Effective route planning should sit at the heart of any logistics team to help ensure the best chance of delivering on customer promises. Fixmart has taken PODFather to provide accurate delivery ETAs to their clients and they now know in advance if these are going to hit the required delivery time window. Electronic proof of delivery documents are sent in real-time back to the office and the customer stating the exact time of delivery, who received it, and where it was delivered."
Fixmart offers construction related products including fixings, containment, pipe support, brackets and ductwork.
(CM/MH)
Latest Construction News
17/01/2025
Leeds Trinity University has officially opened its newly refurbished City Campus at 1 Trevelyan Square in Leeds.
Completed by GRAHAM Interior Fit-Out, the transformation of the central Leeds site introduces state-of-the-art facilities designed to improve learning and collaborate with industry partn
17/01/2025
Trammell Crow Company (TCC) has secured planning permission for a Grade A logistics scheme in Heywood, Greater Manchester, following a successful planning appeal.
The development will feature two state-of-the-art industrial and logistics buildings. One building will house two units measuring 4,796
17/01/2025
Poole-based developer AJC Group has celebrated a record-breaking 2024, delivering 100 affordable homes, a significant increase from the 72 units completed in the previous year.
Since 2023, AJC Group has completed and handed over 172 affordable homes across five sites.
In 2024 alone, the developer
17/01/2025
Plans for one of the most ambitious parks projects in London have taken a significant step forward, with Haringey Council securing nearly two additional acres of land around The Paddock nature reserve in Tottenham Hale.
The agreement with Thames Water marks a major milestone in the transformation o
17/01/2025
Islington Council has unveiled two draft guidance documents aimed at helping residents, businesses, and developers combat climate change by making buildings more energy efficient and fostering a greener, healthier borough.
The consultation seeks feedback on the draft Climate Action Supplementary Pl
17/01/2025
The City of Wolverhampton Council has unveiled a £98 million investment plan over the next five years to develop around 500 new homes across the city.
The proposal, part of the Housing Revenue Account (HRA) Business Plan, received Cabinet approval this week and now moves to Full Council for final
17/01/2025
Croydon Council has announced a significant milestone in the redevelopment of the Purley Pool site, with revised proposals submitted for a new leisure centre, later living housing, and the regeneration of the surrounding area.
A planning application for the site was initially submitted in 2024, pro
17/01/2025
The City of Wolverhampton Council has announced that demolition work has commenced on the New Park Village estate, marking the start of a major £40 million redevelopment project to transform outdated council housing.
Contractor DSM Demolition has begun pulling down poor-quality bungalows on Valley
17/01/2025
Hillingdon Council has acquired 12 new homes at Carpenters Court in Uxbridge.
Leader of Hillingdon Council, Cllr Ian Edwards and Cllr Steve Tuckwell, Cabinet Member for Planning, Housing and Growth, visited the site to officially mark the handover of the properties from local developer Kearns Devel
17/01/2025
Organisers of UK Construction Week (UKCW) have announced another major coup for the show's 10th anniversary year, with the news that UKCW London will be co-locating with the 14th edition of The Stone Show & Hard Surfaces, the principal industry event for surface design.
Established 26 years ago, th
