Subscribe to our Construction Newsfeed
Uk Construction Directory
Search our 158,263 companies....

Construction News

22/02/2019

Solarplicity Banned From Taking On New Customers

Construction News Image
Solarplicity has received a provisional order from Ofgem banning the energy supplier from taking on new customers and increasing vulnerable customers' direct debits, due to its poor switching process and customer service.

The ban will remain in place for three months unless Solarplicity significantly improves by:

• Ensuring customer contact channels are improved, managed and maintained, with queries and issues being resolved in a timely manner

• Ensuring that the switching process is completed for customers, so switches go smoothly and are completed within the required timescales
-- Advertisement --
hss



• Ensuring that customers receive their contract renewal notice in a timely manner

• Managing complaints appropriately and resolving them in a timely manner;

• Identifying vulnerable customers and ensuring they are receiving appropriate support

• Reviewing customer accounts (especially those in debt) to ensure customers in payment difficulty are managed properly, for example by putting them on repayment plans.

Ofgem has sought improvements in Solarplicity's customer service, which has been poor for a number of months.

Between March 2018 and September 2018, there was an unacceptably high proportion of calls abandoned and unacceptably long call waiting times. Whilst call handling has improved, Ofgem has not seen the required improvements elsewhere.

Ofgem has issued the provisional order to prevent further harm to Solarplicity’s customers. Ofgem will continue to monitor Solarplicity’s behaviours in the coming months.

If Solarplicity fails to make improvements within three months, Ofgem can confirm theprovisional order to extend the ban.

Ultimately, if the supplier fails to improve Ofgem can take steps to revoke its licence.

Latest Construction News

29/01/2025
Caddick Construction has been awarded a £43 million contract to deliver the first phase of Cole Waterhouse's flagship regeneration scheme in Digbeth, Birmingham. The project, known as Upper Trinity Street, marks a significant step in the area’s transformation. Spanning 182,986 square feet, the re
29/01/2025
McLaren Construction has been appointed by O&H Properties to deliver the first phase of a £60 million Foster & Partners-designed development at the corner of New Bond Street and Grafton Street in London’s West End. The seven-storey, 5,400 square metre prime retail and office scheme will feature ret
29/01/2025
GMI Construction Group has been awarded a contract to develop three high-specification warehouse units totalling over 175,000 square feet at Precedent Drive, Milton Keynes. The £20 million project, commissioned by DV5 Last Mile Developments (UK) Ltd, a joint venture between Coltham and Delancey Re
29/01/2025
Plans for 106 sustainable new homes in Southville, a neighbourhood in South Bristol, have been approved as the city seeks to increase housing delivery to address growing demand. Top 10 award-winning housebuilder The Hill Group will create a £60 million development on Raleigh Road, on land that was
29/01/2025
Bouygues UK has reached a major milestone in the fourth phase of the Hallsville Quarter regeneration project in Canning Town, London. The project, part of the £3.7 billion Canning Town and Custom House Regeneration Programme, recently held a topping out ceremony, marking the completion of the 11-s
29/01/2025
Willmott Dixon Interiors is carrying out a significant upgrade to the roof of the National Maritime Museum in Greenwich, one of London's most iconic cultural landmarks. As part of the £12 million project, the company is installing over 23,000 square feet of sun-protected glazing above the museum’s
29/01/2025
Equans has been appointed by Babergh and Mid Suffolk District Councils to carry out crucial decarbonisation work across the councils' housing stock, using funding secured through the Social Housing Decarbonisation Fund (SHDF). The councils used the South East Consortium's Zero Carbon Framework to s
29/01/2025
In the world of construction, the quest for energy efficiency and sustainability is ever-evolving. Among the array of solutions available, EPS (Expanded Polystyrene) insulation stands out as a versatile and effective option for enhancing the thermal performance of buildings, particularly when used f
29/01/2025
BCP Council has completed significant coastal protection works at Hamworthy Park, ensuring its resilience against erosion for the next 20 years. A 200-metre stretch of sea wall along the eastern promenade has been reinforced using low-carbon concrete, while new steps have been constructed to improv
29/01/2025
Geo-environmental consultancy and remediation contractor, The LK Group, has strengthened its team with a trio of recruits. The multidisciplinary company's latest raft of hires comprises a new director, associate director and remediation manager. The geo-environmental specialist, headquartered i
Efco UK LtdAqua Direct LtdThink Construction Skills Ltd.Lakeside HireBRICOFLOR UKStuart CanvasT & D Glazing And Installation LimitedMacs Truck SalesSpecial FormworkApollo Scaffolding Ties Ltd