FieldViewer allows supervisors to remotely collect real-time data and photographs of multiple sites simultaneously, reducing travel that improves employee safety and wellbeing as well as reducing CO2 emissions and environmental impact.
The app however, was initially introduced to help remove time-consuming paper-based administrative procedures across the account, allowing individuals more time to carry out 'actual supervision' as well as helping to improve the customer journey by ensuring a 'right first time' approach for site set-up and repairs.
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Andrew Ross, Business Director for Water South, Amey said: "It's really important to us that we deliver a high-quality level of service to Severn Trent's customers. Fieldviewer has allowed us to concentrate on our frontline operations, rather than spending time on non-value-add tasks. It was only when we started using the app that we realised the added sustainability and wellbeing benefits.
"We're hoping to roll out FieldViewer more widely across the business to ensure that we can continue to deliver reliable and sustainable utility maintenance services for the benefit of the public, our clients, our employees and the environment."
Shameel Rahman, Managing Director of Techfinity, the app's developer, added: "We built FieldViewer from scratch, specifically for the Utility sector, where it solves a number of key challenges faced by field service businesses. We're pleased to be working with innovative companies like Amey to make measurable improvements in delivering complex public services. One of FieldViewer's main strengths is its ease of use, which has resulted in industry-leading user adoption, greater focus on completing the works rather than struggling with IT, and highly consistent data capture and on-site processes."
(CM/MH)
