At the start of January 2020, the five-year contract saw Wates managing a number of HMRC sites, including one fully fledged regional centre and another in interim services, plus four discreet sites. Due to the growth of the account, it has been extended to capture a total of 19 sites, eight of which were mobilised during the Covid-19 pandemic lockdown. This also involved the safe transfer of four staff via TUPE from one of HMRC’s south London sites.
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James Gregg, Managing Director of Wates FM, commented: "Over the last 12 months we have built a strong, trusted relationship with HMRC through our collaborative working and I’m proud of the high levels of customer satisfaction we have maintained. Despite facing huge challenges as a result of the pandemic, our teams have continued to deliver the services efficiently while also implementing successful mobilisation strategies, which were tailored and adapted to meet the requirements of each individual site.
"The expansion of our contract with HMRC reflects our targeted growth in the public sector and is a huge testament to the expertise of our team and our position as a reputable and reliable FM partner."
