Construction firm ISG has completed work on the new HM Government hub at 3 Arena Central Birmingham.

The hub will house HM Revenue & Customs' Birmingham Regional Centre alongside civil servants from the Valuation Office Agency and Department for Work and Pensions.

ISG's Senior Project Manager, Will Chambers, was joined by Nicole Newbury, West Midlands Regional Sponsor, Terry Waterhouse, Deputy Director, Estates & locations Programme and Amjid Raza, Assistant Director, Estates & Locations Programme and ISG regional team members to mark the handover of the keys.

The project focused on the fit out of a newly constructed 14-storey state-of-the-art office development, to accommodate 4,300 public servants. The new hub provides cellular and open plan office space alongside specialist meeting and conference facilities, and a new café/dining space on the ground floor. The modern design and layout will enable teams to come together, supporting the government’s target to streamline its estate and work processes.


The fast-track 45-week programme incorporated two sectional completion dates, enabling HM Revenue & Customs to take partial occupation prior to completion. This was a complex project due to the tight programme, sectional completion requirements and the impact of the COVID-19 pandemic.

ISG has sought to maximise the community benefit of this project throughout to leave behind a positive social legacy. Initiatives included the donation of Christmas dinners to local families, food bank donations via a local school, and a fundraising initiative to complete the National Three Peaks challenge. Through a concerted collective effort, the team and supply chain partners raised over £17,500 for Mental Health UK, plus local charities and community initiatives.