The range expansion comes in the landmark 50th anniversary year for the Nantwich-based company, which now supplies a total of more than 8,000 products for the construction and industrial sectors.
The latest product launches include the addition of high-viz clothing to the company’s CE-Approved Personal Protective Equipment (PPE) range which now includes vests, polo shirts, sweatshirts, fleeces, trousers, jackets and coats. More than 200 new hand tools were introduced this spring and summer. The product selection was specifically designed for a range of tasks covering all trades and applications for today’s demanding construction environments. TIMCO has further extended its ironmongery category with more than 200 new interior and exterior ironmongery products launched as part of a full range review.
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TIMCO also added to its selection of A5 Range Specific Product Guides containing comprehensive and dedicated product range overviews. These are category specific and available for customers' use; providing them with additional marketing collateral as well as helping to drive further sales.
The company has further launches due before the end of the year, with a range of new Workwear scheduled for November, and a whole, new and exciting category range which will be unveiled online prior to Christmas, ahead of the official launch in January.
It's not just the quality of its products that has earned TIMCO its first-class reputation, but also its commitment to delivering excellent customer service to suit individual customers' needs. TIMCO's ongoing focus and investment have been centred on the website and its ongoing development to improve speed, search functionality and overall user experience. Examples include Related Products, Out of Stock Alternatives as well as Back in Stock Dates and a unique Stock Watch Function which provides customers with an ‘alert’ when the selected product returns to stock.
The company also introduced Direct Delivery online earlier this year, a major project whereby TIMCO can deliver products to any address for only £2.50 (for orders of more than £50) and can even personalise the delivery by including the customer’s logo on the delivery note. This solution saves customers' warehouse space, operational costs, and staffing costs, and provides TIMCO customers with access to 8,000 products overnight. The popularity of the service is evident in the fact that the percentage of direct-to-site orders now accounts for 10% of orders each month.
