A fault with the electrical system to a lift for the footbridge between platforms 1 and 2 means the crossing over tracks is out of action for passengers.
The part needed for the repair is no longer made and it’s estimated sourcing a replacement component and carrying out the fix could take up to 12 weeks.
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While the footbridge is out of use, passengers who need to get from one side of the station to the other can use a free taxi shuttle service.
During the repairs passengers are being advised to factor in extra time for their journeys if they need a step-free way to change platforms.
Martin Ball, head of maintenance for Network Rail's West Coast South route, said: "We're sorry for the inconvenience the lift fault will cause to passengers at Stoke on Trent station. We’re working as quickly as we can to get it working again and restore step-free access between platforms.
"While we carry out the urgent repairs our advice is to please allow extra time for your journeys and where possible contact your train operator’s Assisted Travel team before you set off so the shuttle taxi can be arranged for you in advance."
