Freefoam Continues to Improve Customer Service with 98.8% Hit Rate

Freefoam's commitment to consistently delivering high levels of service to its customers is proven once again with data confirming that it is currently running a product order fulfilment rate of 98.8%. This rate is particularly impressive given the fact that, unlike some suppliers, Freefoam includes every product in its range - even items that are subject to a lead time.

Freefoam is a leading manufacturer of high quality plastic building products for the UK, Irish and Mainland European markets. The company takes a systematic approach to meeting the service needs of its customers and therefore measures the delivery of its customer service strategy. Every aspect of its customer service strategy is measured and any corrective action required is taken quickly. The product order fulfilment rate is just one of many aspects of customer service that Freefoam strives to maintain as a standard for the industry.


Colin St. John, General Manager, commented: "Customer service is a commitment that everyone takes onboard at Freefoam Plastics. We strive to deliver every aspect of our customer service strategy every day because we truly value each and every one of our customers irrespective of size. We know that by maintaining these high standards the company will continue to improve as we continue to grow."

(JM)