UK
Ireland
Scotland
London
Construction News
18/11/2008
Latest Key Housing Association PIs Published
The latest key housing association Performance Indicators (PIs) results for March 2008 have been published.
Results on average across the sector and across the range of PIs are consistent with last year's results. However there remain significant differences between those at the upper and those at the lower ends of the performance spectrum.
Whilst average overall tenant satisfaction remains at 80%, unchanged from last year, the difference between the top and bottom ten percent of performers is 20%. That difference increases for satisfaction with repairs (23%) and with opportunities to participate (27%). On average tenant satisfaction levels with opportunities to participate are 13% lower than overall satisfaction.
Clare Miller, Housing Corporation Director of Regulation, said: "Whilst we might not expect significant changes in the average national results for tenant satisfaction measures, given the three year cycle for results, the continuing disparity between the best and worst performers is disappointing. Quality of service and resident perceptions of their landlords are firmly at the heart of the new regulator's priorities. Housing associations will need to focus on addressing these issues if they are to better meet expectations."
(CD/JM)
Results on average across the sector and across the range of PIs are consistent with last year's results. However there remain significant differences between those at the upper and those at the lower ends of the performance spectrum.
Whilst average overall tenant satisfaction remains at 80%, unchanged from last year, the difference between the top and bottom ten percent of performers is 20%. That difference increases for satisfaction with repairs (23%) and with opportunities to participate (27%). On average tenant satisfaction levels with opportunities to participate are 13% lower than overall satisfaction.
-- Advertisement --
Clare Miller, Housing Corporation Director of Regulation, said: "Whilst we might not expect significant changes in the average national results for tenant satisfaction measures, given the three year cycle for results, the continuing disparity between the best and worst performers is disappointing. Quality of service and resident perceptions of their landlords are firmly at the heart of the new regulator's priorities. Housing associations will need to focus on addressing these issues if they are to better meet expectations."
(CD/JM)
Latest Construction News
29/01/2025
Caddick Construction has been awarded a £43 million contract to deliver the first phase of Cole Waterhouse's flagship regeneration scheme in Digbeth, Birmingham.
The project, known as Upper Trinity Street, marks a significant step in the area’s transformation.
Spanning 182,986 square feet, the re
29/01/2025
McLaren Construction has been appointed by O&H Properties to deliver the first phase of a £60 million Foster & Partners-designed development at the corner of New Bond Street and Grafton Street in London’s West End.
The seven-storey, 5,400 square metre prime retail and office scheme will feature ret
29/01/2025
GMI Construction Group has been awarded a contract to develop three high-specification warehouse units totalling over 175,000 square feet at Precedent Drive, Milton Keynes.
The £20 million project, commissioned by DV5 Last Mile Developments (UK) Ltd, a joint venture between Coltham and Delancey Re
29/01/2025
Plans for 106 sustainable new homes in Southville, a neighbourhood in South Bristol, have been approved as the city seeks to increase housing delivery to address growing demand.
Top 10 award-winning housebuilder The Hill Group will create a £60 million development on Raleigh Road, on land that was
29/01/2025
Bouygues UK has reached a major milestone in the fourth phase of the Hallsville Quarter regeneration project in Canning Town, London.
The project, part of the £3.7 billion Canning Town and Custom House Regeneration Programme, recently held a topping out ceremony, marking the completion of the 11-s
29/01/2025
Willmott Dixon Interiors is carrying out a significant upgrade to the roof of the National Maritime Museum in Greenwich, one of London's most iconic cultural landmarks.
As part of the £12 million project, the company is installing over 23,000 square feet of sun-protected glazing above the museum’s
29/01/2025
Equans has been appointed by Babergh and Mid Suffolk District Councils to carry out crucial decarbonisation work across the councils' housing stock, using funding secured through the Social Housing Decarbonisation Fund (SHDF).
The councils used the South East Consortium's Zero Carbon Framework to s
29/01/2025
In the world of construction, the quest for energy efficiency and sustainability is ever-evolving. Among the array of solutions available, EPS (Expanded Polystyrene) insulation stands out as a versatile and effective option for enhancing the thermal performance of buildings, particularly when used f
29/01/2025
BCP Council has completed significant coastal protection works at Hamworthy Park, ensuring its resilience against erosion for the next 20 years.
A 200-metre stretch of sea wall along the eastern promenade has been reinforced using low-carbon concrete, while new steps have been constructed to improv
29/01/2025
Geo-environmental consultancy and remediation contractor, The LK Group, has strengthened its team with a trio of recruits.
The multidisciplinary company's latest raft of hires comprises a new director, associate director and remediation manager.
The geo-environmental specialist, headquartered i
