Joint Working Demonstrates Commitment To Improving Complaints Procedures For Tenants

Two organisations, one raising the standards for tenants' homes, the other responsible for resolving housing disputes, have demonstrated their commitment to improving services to tenants by signing a Memorandum of Understanding (MoU) for exchanging information.

The Tenant Services Authority (TSA) and the Housing Ombudsman Service (HOS) have agreed an interim protocol, which will enable information sharing between the two organisations and improve the complaints procedures for tenants.


The MoU will further strengthen joint working, setting out how the two organisations will work closely together.

Joint working will include the sharing of quarterly reports and statistics between the TSA and HOS, which will indicate themes of enquiries and complaints so that trends can be analysed.

TSA Chief Executive Peter Marsh said: "The Memorandum is a tangible demonstration of our shared goals and commitment to work together. It allows the TSA to draw upon the experiences of the Housing Ombudsman and, through the Ombudsman, those of tenants who have made complaints about landlords in gaining our better understanding of the performance of landlords."

(CD/KMcA)